Returns & Exchanges

As a food producer, we cannot accept returns on chocolate products. However, if your order is damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Inspect Your Order

  Check your package immediately upon arrival for any signs of damage or melting.

• 2.
  Contact Support

  Email our team within 48 hours of delivery with your order number and photos of the issue.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days.

• 4.
  Resolution

  Approved claims will receive a full refund to the original payment method or a replacement shipment.